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Privacy Policy

Effective Date: 2025-05-03

At DIFQUE, operated by RenoEstate LLC (“Company”, “we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from www.difque.com (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our Services, including:

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party payment gateways)

b. Non-Personal Information

We also collect certain non-personally identifiable information automatically when you visit the Website, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Referral source

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable core functionalities like shopping cart contents

  • Analyze website traffic and improve user experience

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates and respond to inquiries

  • Send promotional materials and newsletters (only with your consent)

  • Improve our Website, services, and customer experience

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers only for the following purposes:

  • Payment Processors: To process payments securely

  • Shipping Partners: To deliver your orders

  • Marketing Tools: For email communications or analytics (e.g., Google Analytics, Mailchimp)

  • Compliance & Legal: When required by law or to protect our legal rights

Each of these partners is obligated to maintain the confidentiality of your information and to use it only for the intended service.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Object to or restrict our processing of your information

  • Withdraw consent at any time where we rely on your consent

  • Lodge a complaint with a data protection authority (if applicable)

To exercise any of these rights, contact us at [Insert Email].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These include:

  • SSL encryption

  • Secure payment gateways

  • Access control procedures

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we learn that a child under 13 has provided us with personal data, we will delete it.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read their privacy policies.

9. International Users

If you are accessing the Website from outside the United States, please be aware that your data may be transferred to and stored in the U.S. where our servers are located. By using the Website, you consent to this transfer.

10. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Updates will be posted on this page, with the revised “Effective Date” at the top. Your continued use of the Website after changes have been made constitutes your acceptance of the revised policy.

Refund & Return Policy

Thanks for making it DIFQUE

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Refunds, if applicable, will be promptly processed and credited back to your original payment account used for the purchase. Please allow up to 5 business days for the refunded amount to be deposited into your payment account.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

DIFQUE does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Please make sure you are completely satisfied with the design on each product before you make a purchase. Also, take the timeout to choose the right size and color of each product you wish to purchase. There is no exchange or refund once we start processing your order.

Any problem(s), please contact us.

Shipping Policy

Thanks for making it DIFQUE.

Please allow 2-7 business days to fulfil/process your order. Once the order is done fulfilled/processed, we will send it out for delivery. We will also immediately notify you by email with real-time tracking information and to confirm that we have shipped the item(s).

Shipping costs calculations.
Shipping cost is calculated at checkout based on the shipping address. Once you enter the address where the item(s) will be shipped, the shipping cost will be automatically calculated and displayed.

Once your item(s) are shipped, they are no longer within our control, and any delays caused by the shipping company are beyond DIFQUE’s influence. If you have not received your item(s) within 30 days after shipping, please contact us.

We currently only ship to the countries and territories below. This list is subjected to change at anytime.
Destinations we currently ship to, including: Australia, Canada, New Zealand, United Kingdom and United States.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DIFQUE is not responsible for these charges if they are applied, and are your responsibility as the customer.